We are going to check the Hard Drive to ensure it is working properly.
Go to the link provided, to download a software called Crystal Disk:
https://osdn.net/projects/crystaldiskinfo/downloads/77950/CrystalDiskInfo8_17_11.zip/
Once you download the file, go ahead and run it, and click yes when it asks for permissions.
A window should pop up looking like this:
Send me a picture of this window.