We are going to check the Hard Drive cable and the Hard Drive itself to see if it disconnected or any damage is present.
- Locate on the Motherboard (typically on the bottom right side), a flat cable. (Example circled in YELLOW)
- Check the end to see if there is any damage (if unsure please send a picture and we will verify)
- If no damage is present. open the hard painted panel by removing the screws at the top and bottom (example circled in RED)
- On the backside of the PC is where the Hard Drive is located (example circled in GREEN)
- Ensure there are two cables connected into the Hard Drive (example circled in BLUE)
- Check the ends to see if there is any damage. If so, please send a picture of the damage.
- If a cable is missing, send a picture and we will show you where the cable is located.