Hard Drive Not Detected (HDD)

We are going to check the Hard Drive cable and the Hard Drive itself to see if it disconnected or any damage is present.

  1. Locate on the Motherboard (typically on the bottom right side), a flat cable. (Example circled in YELLOW)
    • Check the end to see if there is any damage (if unsure please send a picture and we will verify)
  2. If no damage is present. open the hard painted panel by removing the screws at the top and bottom (example circled in RED)
  3. On the backside of the PC is where the Hard Drive is located (example circled in GREEN)
  4. Ensure there are two cables connected into the Hard Drive (example circled in BLUE)
    • Check the ends to see if there is any damage. If so, please send a picture of the damage.
    • If a cable is missing, send a picture and we will show you where the cable is located.
Is this article helpful?
0 0 0